Vivienna Lorikeet

E-Boutique Returns and Exchanges

E-Boutique Returns Policy

We take great pride in our reputation for quality, and we will provide you with a refund or exchange for full priced items only where:

  • The goods are in saleable condition, in their original packaging with all tags still intact;
  • The goods have not been worn, damaged or washed;
  • The goods are returned within seven working days of purchase date; and
  • The original invoice as proof of purchase is provided. 

Alternatively we will provide you with a refund at our discretion for items that: 

  • Are faulty (unless caused by you);
  • Have been wrongly described;
  • Are different to the goods that you ordered;
  • All returns must be returned to Vivienna Lorikeet eboutique within 10 days to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase. We do not refund original shipping charges. 
 

Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.

E-Boutique Exchange Policy

Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.

Exchanges will only be accepted if;

  • The goods are in saleable condition, in their original packaging with all tags still intact;
  • The goods have not been worn, damaged or washed;
  • The goods are returned within ten working days of purchase date; and
  • The original invoice as proof of purchase is provided. 

E-Boutique Return Shipping

Return shipping must be prepaid and traceable method to ensure safe and documented delivery. Vivienna Lorikeet takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.

Vivienna Lorikeet will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.

Limitations

The following items are non refundable/exchangeable for other items: lingerie, swimwear, shoes, hosiery, jewellery, accessories or sale items unless deemed faulty.

How to return/exchange your E-Boutique Order

Please email [email protected] to request a returns authorisation number. Returns will not be accepted without appropriate paperwork and a RA #. Please fill out the returns & exchange form sent with your original order and send to the below address with the returned item/s:

Vivienna Lorikeet
Studio 19,
60 Langridge Street, 
Collingwood, VIC, 
Australia 3066

Phone: +61 3 9417 7252 
Email: [email protected]